TERMS & CONDITIONS

 

Welcome to qikpe.com. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. These terms, together with our Privacy Policy, govern the relationship between you and Qikpe Financial Services Private Limited in relation to this website.

QIKPE is authorized to sell mobile phones and accessories to consumers only. Any retailer, distributor, vendor, or mobile shop owner placing multiple orders will have their orders cancelled. Such entities will also be charged an additional 5% payment gateway fee. For B2B enquiries involving more than one purchase, we request you to contact us directly and confirm with us before placing an order.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website that are not the property of, or licensed to, the operators are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Qikpe Financial Services Private Limited prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.
• Only damaged deliveries reported within 24 hours of delivery are eligible for return. We do not offer a return policy for any other deliveries.
• In case an incorrect or different model is received, other than the actual product ordered, the issue must be immediately reported before opening the seal or package. Once the seal or package is opened, returns will not be accepted under any circumstances.

Unless otherwise agreed in writing with Qikpe Financial Services Private Limited, your agreement with Qikpe Financial Services Private Limited will, at a minimum, include the terms and conditions set out in this document. These are referred to below as the General Terms.

• Accepting the terms:

To use the services, you must first agree to these terms. If you do not accept the terms, you may not use the services.

• Clicking to accept or agree to the terms:

Where this option is made available to you by Qikpe Financial Services Private Limited in the user interface for any service, or by actually using the services, you understand and agree that Qikpe Financial Services Private Limited will treat your use of the services as acceptance of these terms from that point onward.

You may use our services only if:

• You are not of legal age to form a binding contract with Qikpe Financial Services Private Limited, or
• You are a person barred from receiving the services under the laws of India.
• Site content:
• You acknowledge that this website contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively referred to as “Content”) that are protected by copyright, trademark, and other proprietary rights. These rights are valid and protected in all forms, media, and technologies existing now or developed in the future.
• All Content is copyrighted as a collective work under the Indian Copyright Laws, and we own the copyright in the selection, coordination, arrangement, and enhancement of such Content.
• You may not modify, remove, delete, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit any part of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of selected portions of the Content solely for your personal, informational, and non-commercial use, provided that the Content is not altered or modified in any manner and all copyright notices, trademark legends, and other proprietary rights notices are retained.
• In addition to the foregoing, the use of any software Content shall be governed by the applicable software license agreement accompanying such software, if any.
• Online pricing and offers are valid for online customers only.

• Advertisements:
• Some of the services may be supported by advertisements and sales promotions. These advertisements may be targeted based on the content, information stored on the services, new product launches, queries made through the services, or other related information.
• The manner, mode, and extent of advertising by Qikpe Financial Services Private Limited on the services may change from time to time without prior notice.
• In consideration of Qikpe Financial Services Private Limited granting you access to and use of the services, you agree that Qikpe Financial Services Private Limited may place such advertisements on the services.
• Shipping

• The 2-hour delivery service is available only for orders placed during business hours, from 10:00 AM to 7:00 PM (Sunday holidays excluded).

• If the phone of your choice is not in stock at the nearest store to your pin code, the delivery time may be extended by up to 1 hour, but we will ensure the product reaches your doorstep at the earliest.

 Terms of Shipping and Delivery

     Hyperlocal Delivery

• Up to 20 KM – delivery in approximately 2 hours

• Beyond 20 KM – delivery within 24 hours

     30-Minute Delivery:

• Applicable only for prepaid orders

• Delivery available within a 5 KM range

• Terms & Conditions apply

 

•  Trademarks:

QIKPE, and QIKPE.COM are our trademarks and service marks. All other trademarks, product names, company names, and logos appearing on the site are the property of their respective owners.

• Submissions:
  • If you submit, post or otherwise send us any information, content, or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you.
  • No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.

•  Payment and billing:

You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that

• We or our authorized billing agents are authorized to charge your designated payment method.
• We may submit charges incurred under your account for payment, and you will be responsible for such charges, even if your membership is cancelled or terminated. You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law.
• You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family, or friends).
• We may, at our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for mobile, services, accessories, and all subscriptions are final and non-refundable.
• You must notify us about any billing problems or discrepancies within 5 days after they first appear on the statement you receive from your bank or Credit Card Company.
• If you do not bring such problems or discrepancies to our attention within 5 days, you agree that you waive the right to dispute such problems or discrepancies.
• In case of order cancellation, refunds will be processed only back to the original source of payment within 7 working days (in case of any technical issues, the refund will be processed via bank transfer).

• Proof of identification:

Qikpe Financial Services Private Limited reserves the right to request valid proof of identification at the time of delivery. Failure to provide the required identification to Qikpe Financial Services Private Limited or any of its associates may result in cancellation of the order.

For any gift items, the customer who made the online transaction must provide their valid proof of identification at the time of delivery.

• Limitation of liability:

You hereby agree to fully indemnify, defend, and hold our company and its parent and affiliates and their respective officers, directors, employees, and licensors harmless from and against any claims, liability, losses, costs, and expenses (including attorneys' fees) incurred by you in connection with

• Any use or alleged use of Qikpe Financial Services Private Limited/services through your account by any person, whether or not authorized by you;
• The operation and content on your site or
• Any breach of your representations and warranties and other covenants under this agreement

Qikpe Financial Services Private Limited reserves the right, at its own expense, to assume the exclusive definition and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with Qikpe Financial Services Private Limited definition of such claim.

Under no circumstances and no legal theory, tort, contract, strict liability, or otherwise, shall the mobile store(s)/content producer or Qikpe Financial Services Private Limited be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, the accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of the mobile store(s)?

• Applicable taxes:

Unless otherwise stated, all prices exclude value-added tax (VAT) / central sales tax and service tax as applicable in India.

• Warranty:

Mobile handsets and chargers are warranted only for the period specified by the respective manufacturer’s agents for defects in material and workmanship. Qikpe Financial Services Private Limited does not provide any warranty and does not hold out any warranty on products sold.

Qikpe Financial Services Private Limited will not be responsible for any defective, deficient, or otherwise unsatisfactory products. Any such defective or deficient goods must be repaired only by the authorized service center of the equipment manufacturer.

All terms and conditions of Qikpe Financial Services Private Limited apply, subject to Bangalore jurisdiction. Goods once sold cannot be returned or exchanged.

• Governing law and jurisdiction:

These terms and conditions shall be governed by and construed by the law of India and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Indian courts at Bangalore, (Karnataka) India.

• No Cost EMI:

How does Cost EMI work?

• On completion of the purchase of your favorite product with No Cost EMI - your credit card will be initially blocked for the full purchase amount.
• This will be converted into EMI by the bank in the next 4-7 working days.
• You will get an instant discount equal to the interest payable at the time of order, i.e., the interest charged by the bank will be offered as an upfront discount, effectively making it No interest.

For example: If you purchase a product worth Rs 25000 at a 3-month EMI plan and the interest charged by your bank is Rs 1500. Then, Rs 1500 will be given as an instant discount during payment and you will end up paying Rs 23500.

Order value = Rs 25000

Amount to be paid while purchase = Rs 23500 (Order Value - EMI interest = Rs 1500)

You will pay monthly installments of Rs 8333.

What will you be paying to the bank?

• The discount of Rs 1500 will be given as a discount upfront during purchase.
• The total amount you pay to the bank for the product will be equal to the price of the product as the interest charged by the bank has already been given as a discount. Hence, No cost EMI.
• You will pay your bank the product cost split into installments. The instant discount equal to the interest payable to the bank will be provided, thus making it no additional interest cost for you.

CashBack Policy: 

         All card offers are subject to authorisation by the bank and card issuer/acquirer during payment processing time. QIKPE makes no representation of the universal applicability of the offer. Please connect with your card issuer incase of any queries

Cancellation Policy:

• Cancellation of order only until the pickup of the product by the delivery person/Courier as the case may be. 
• In case of customer-initiated cancellations, for prepaid orders, before shipment, a 2% cancellation charge may be levied to recover payment gateway charges.
• In the event of courier delivery, the order cancellation for a refund will be initiated once the product is returned to the origin.
• Charges for post-dispatch cancellations and bulk orders may incur a charge of 2.5% for individual orders, and 5% for multiple orders, to cover payment gateway and related costs.
• The typical turnaround time (TAT) for a courier order is seven days. If a customer cancels within this period, a 4% cancellation fee applies.
• Cancellation can be requested by calling customer care or writing to support (info@qikpe.com) 
• Qikpe Financial Services Private Limited requires a complete unboxing video, showing the process from opening the initial packaging to highlighting the issue, for any damaged or incorrect deliveries. The video must be submitted within 24 hours of delivery to support further processing.
• QIKPE reserves all rights, without any prejudice.
• QIKPE reserves the sole right to cancel any order at its discretion without prior notice. Such cancellations may occur due to, but are not limited to, stock unavailability, pricing errors, payment issues, fraudulent transactions, or any other unforeseen circumstances.
• We are not obligated to fulfill any order under any prejudice or external influence. In the event of cancellation from our end, any payments made will be refunded as per our refund policy. Customers will be duly informed of such cancellations through their registered contact details.

VAS PRODUCTS

1. Damage Protection
2. Assured Buy-back
3. Price Drop Protection
4. Theft Protection

 

DAMAGE PROTECTION

Product: DP

Complete Mobile Assure Protection [DP]

Complete Mobile Assure protection [DP] is an exclusive offer to QIKPE customers, wherein QIKPE customer can opt for either of

• Replacement - Replacing the damaged handset with new sealed handset at 70%
• Reimburse - Customer to get handset repaired on their own from ASC & get reimbursed.

Assure includes -

• 365 days Screen Protection
• 365 days Physical Assure protection
• 365 days Liquid Assure protection
• 365 days Fire Assure protection
• 365 days Repair
• 365 days Reimburse

Terms & conditions: DP T&C

• DP Pack should be purchased along with handset. DP pack rates should be as per applicable slab rates.
• Customer to register on “QIKPE Care” app & update customer’s phone details within 48hrs from date of invoice.
• As per DP policy, same handset model shall be replaced.
• Policy is non transferrable. Customer details as per invoice shall be same as in other documents, job sheet, service invoice, customer bank account.
• Only one claim is permitted. Either Screen Protection, Replacement, Repair or Reimbursement.
• Box with IMEI sticker and original accessories are mandatory. IMEI no should be visible on box These should be returned along with damaged handset after the claim in case of replacement.
• For claiming purposes, the name and contact number on both the invoice and the job sheet must be the same.
• Customer shall produce invoice copy which should explicitly state DP pack purchase.
• Full payment of Customer Payment Value [CPV] or repair processing fee to be collected.
• In case of Repair/Reimbursement, Maximum claim value or Repair cost would be SCV (-18% GST) of usage NBV after reducing GST or SCV whichever is lower.
• In case of only Screen Protection maximum value would be 30% (-18% GST) or SCV (-18% GST) whichever is lower.
• Handset should not be repaired earlier in non-authorized service center.
• EOL model are not covered, Doc type EL will not be eligible.
• Replaced handset shall not be eligible for DP.
• Customer TAT to be adhered fully.
  • Job sheet to be updated within 48 hours of receiving job sheet.
  • Service Invoice to be updated within 48 hours of receiving service invoice.

Process notes:

1. Replacement claim: Customer has to visit the nearest store with complete kit, original invoice and id proof and Claim ID.

Steps	Particulars	Person/Team	Timeline
Step 1	Generate Claim ID, visit stores, Pay CPV	Customer	Within Eligible period
Step 2	Check claim ID and claim details	Store team	72 hours from claim time
Step 3	Accept & approve claim by taking SR	Store team	Same day
Step 4	Generate coupon code [SCV]	Store team	Immediately
Step 5	Invoice new handset	Store team	Immediately

 

2. Reimbursement claim: Customer has to visit the nearest store with id proof and Claim ID.

Steps	Particulars	Person/ Team	Timeline
Step 1	Generate claim ID & pay PF online	Customer	Within Eligible period
Step 2	Customer to visit nearest ASC & initiate repair	Customer	same day
Step 3	Upload  Job-sheet on SCA	Customer	within 48hrs of Job-sheet
Step 4	Verify & Approve the job-sheet	VAS Team	same day of JS upload
Step 5	Upload service Invoice & Bank details on SCA	Customer	within 48hrs of Service Invoice
Step 6	Serviced invoice & bank details to verify & Approve	VAS Team	same day of SI upload
Step 7	Reimburse the refund to customer bank details	VAS Team	Within 2 -3 working days

 

• What are various DP packs?

Only one DP pack with 12 months’ coverage. No other DP pack.

• How long does it take to settle the replacement claim at the store?

Claim settlement is hassle-free process, should be settled within 30 minutes. This is subject to model availability at that specific store.

• What are brands covered under this policy?

All brand smart phones/Tabs & IPad are covered under this policy except EOL models.

• On what grounds will the claim be rejected in case of Replacement?

Refer to T&C. Claims will not be accepted, if any of the below mentioned reasons:

Replacement Option – Conditions

      Replacement will not be processed if:

• The claim date is after the coverage period.
• The handset box is not returned.
• The phone has been sold to any third party, i.e., the customer on the invoice is not the current owner.
• The phone has been repaired at any non-authorized service center.
• A claim has already been availed for the same handset.

Reimbursement Option – Conditions 

      Reimbursement will not be processed if:

• The job sheet or service invoice is not uploaded within 48 hours of the invoice date.
• The name on the invoice, job sheet/service invoice, ID proof, and bank details do not match.

 

• Should customer visit the same store of purchase to claim DP?

Customer need not visit the same store. Any QIKPE store will assist in claim settlement.

• Is this offer applicable on discounted invoice?

Yes, it is applicable provided pack is included in the invoice as a separate item model.

• Can customer claim DP without accessories & Box?

Yes, customer can claim by returning the accessories from the new box (i.e. replaced handset box) however old handset box is mandatory for IMEI validation.

• If the handset is repaired by non-authorized service center, is the offer applicable?

 No offer will be applicable, if the handset is repaired by non-authorized service center.

• In case of non-availability of models in that store, what is the timeline?

Stores shall arrange the same model within 3 working days. In case of further delay, customer can opt any model from list of MSC @ 70% or MCC @ 50%

• Is there any registration required to activate this policy?

Yes, Registration of both Customer and Phone is mandatory on “QIKPE Care – Mobile APP” within 48 Hours from the time of Invoice.

• If customer sells his handset to a second party with QIKPE invoice, will he be eligible to claim DP?

No, DP policy is not transferred. It is applicable only for primary customer.

• What happens if the customer does not visit the stores within 48 hours from the time of claim?

Customer can claim once again and visit the stores within 48 hours.

• What is value of processing fee for Repair/Reimbursement claim?

Processing fee as below is collected for every Repair/Reimbursement claim. This is non-refundable fee, to be paid before generating claim ID.

Criteria	Value
Handset below 15K	499/-
Handset above 15K	999/-
All IPhone	1999/-

GENERAL CONDITIONS FOR VAS

• Registration of customers and IMEI in the QIKPE Care App is Mandatory for all VAS benefits. No Benefits for non-registered Customers.
• Registration in the App should happen within 48 Hours from the date and time of the Invoice.
• Valid Customer details as below are mandatory to benefit VAS.

• Customer Name - As per Valid Govt issued ID proof
• Valid 10 Digit mobile number (Invoice & QIKPE Care)
• Valid Email ID of the customer

 Note: This does not apply to Apple /OnePlus & Discounted Invoices.

 

PRICE DROP PROTECTION

• What is Price Drop Protection?

If the price of the phone you bought drops within 30 days of purchase, QIKPE will credit back the difference amount.

• What is an official Price drop?

An official announcement or advertisement of a price drop by Brands will only be considered as an official price drop.

• How will the price drop be announced?

The phone brands will announce the price drop of a particular model through an email or advertisement.

• What is the validity of the price drop protection announcement?

The price drop claim for a customer will be valid only for the initial 7 days from the day of announcement of the price drop via QIKPE Care App Notification.

• What is not considered a price drop?

Discounts offered by retailers offline or online are not official price drops. Prices calculated under exchange offers are not considered price drops. Also, products on the sell-out scheme will not be protected under the price drop plan. Time duration to consider a price drop: The price drop should happen within a maximum of 30 days from the date of purchase.

• How will QIKPE customers know if there is a price drop?

• QIKPE will communicate the official price drop to its customers through QIKPE Care App Notification
• Communication will be made to the details provided on the invoice only.
• Customers will receive a QIKPE Care App Notification.
• So, customers are hereby requested to provide the correct mobile number and email during the billing process.
• The communication sent to the customer through QIKPE Care App Notification will have a UNIQUE alphanumeric code.

• How to redeem the price drop amount?

• Customers who visit any QIKPE stores for a price drop claim should show the UNIQUE code for verification purposes.
• The cashier at the store will then enter the unique code to check the price drop amount the customer is eligible for
• The customer can redeem the price drop credit by purchasing any products towards the price drop credit.
• If the new purchase value is more than the price drop amount, the customer will have to pay the difference amount. If the product purchased is less than the price drop amount, the remaining amount seizes and cannot be carried forward.

 

FAQ'S PRICE PROTECTION [PP]

• Offer. Price protection [PP] is an exclusive offer to QIKPE customers, wherein QIKPE assures customers to pay back the value of the price difference at the time of an official price drop.
• Note: VAS Trial Pack is not applicable for discounted invoices.

Offer-related FAQ:

What is Price protection [PP]?

Price protection [PP) is an exclusive offer to QIKPE customers, wherein QIKPE assures customers to pay back the value of the price difference at the time of an official price drop. An official price drop means a drop in price as communicated by the manufacturer via email.

• What are the conditions for a PP claim?

• The customer should have purchased a PP pack.
• There should be an official price drop within the coverage period.
• Customer shall furnish the price drop communication on QIKPE Care App which notifies with a unique code.
• Customer shall produce ID proof to substantiate customer name and mobile number.

• Is there any registration required to activate this policy?

Yes. Add a phone within 48 hours from the date of the invoice is mandatory to activate the policy/Claim

• Can the customer purchase PP after the invoice?

No, PP can be purchased only on the same invoice. In case of certain special approval during the campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval has been given

• In the case of DOA handsets, how does this policy transfer to a new handset?

Policy transfer is not required however customer shall furnish both the original invoice and DOA replacement invoice to avail of the benefit of this policy. The customer shall ensure all details of both invoices are the same. That is the same customer’s name, the same models with color.

• What are brands covered under this policy?

All smartphone brands are covered under this policy except Apple and EOL models

• What can customers buy out of Price protection value?

The customer can buy any product with a price drop credit.

• What is the timeline for the customer to utilize the claim value?

The customer has to utilize the claim within 7 days from the date of Notification received on the QIKPE care App. This can be extended by stores writing emails with details to info@qikpe.com. The backend team shall extend this timeline by an additional 7 days starting on the 8th day and ending on the 14th day. No extension beyond 14 days [7+7] will be considered.

• Can a customer avail of both Price protection and Damage protection?

Yes, customers can avail of both Price protection & Damage protection, if both are purchased together.

• Can a customer avail of both assured buyback and Price protection?

Yes, customers can avail of both Price protection & Assured buyback, if both are purchased together.

• What are the offers applicable to the PP handset?

Just so you know, no offers will be applicable on the PP handset.

• In case the handset is purchased under a cashback offer, what value is % calculated? 

In cashback cases, % is calculated excluding the cash back. The same applies to advance cashback as well.

• Mention the step-by-step process for PP.

      Step 1: Price Drop Communication to stores - VAS backend team

      Step 2: Price Drop Communication to customers {App Notification} - VAS backend team

      Step 3: Store team shall call and invite the customers - The store team

      Step 4: Customer visits the store and redeems PP Claim- The store team

• What document type is to be selected for Price protection?

Stores should select the IR document "No offer invoice"

• When is this price drop communication sent to customers & stores?

Every Monday, on price drop between Monday to Sunday will be communicated to stores via email from info@qikpe.com & Costumes shall be informed through QIKPE Care App notification on the same day. Unique code shall be sent to the customer, which shall be updated in our internal tools at the tone of redemption

• What documentation stores should provide to the customer?

Stores should ensure the original invoice is printed and given to the customer at the time of sale

 

General/Scenarios FAQ

• Can a customer purchase any handset lesser than the approved PP Claim?

Yes. He can purchase any handset of lesser value however balance portion is not refundable.

• Can a customer claim PP twice on the same invoice?

No PP can be claimed only once on the same invoice. 

• Will the customer get a cash settlement on PP?

No cash settlements

• Should customers visit the same store of purchase to claim PP?

No, customers can visit any nearest QIKPE store to claim PP.

• If the customer sells his handset to a second party with a QIKPE invoice, will he be eligible to claim PP?

No

 

THEFT PROTECTION

• What is the Theft Protection Plan?

If your phone is stolen, you can buy a new phone by paying just 50% of the invoice value.

• Who is eligible to claim?

Customers who have purchased value-added pack, and theft protection at the time of purchasing handsets only will be eligible to claim theft protection on producing the documents mentioned below.

• How to register theft of your phone?

• You will have to lodge a complaint at the nearest police station and produce the acknowledgement.(FIR not required)
• You will also have to visit your service provider to block the SIM and collect the acknowledgment for the same.
• Visit the nearest QIKPE store with police complaint Acknowledgement , complaint copy & Duplicate SIM complaint Acknowledgement , complaint copy & Duplicate SIM Acknowledgement within 48 hrs of receiving the police complaint Acknowledgement OR

kindly register a claim ID in the QIKPE care app against the Theft claim & visit the nearest store with an police complaint Acknowledgementalong with the necessary documents losing your phone with the same documents & full kit taken during the handset purchase

• What are the documents to be uploaded to support your theft claim?

• Copy of written police complaint
• Theft declaration form
• Police complaint Acknowledgement
• SIM blocking proof
• Specimen signature ID proof
• Original invoice

If the SIM is registered with other than the insured, then customers are supposed to submit ID proof of the SIM owner along with relationship establishing document as proof.

• How is the claim processed?

Once the claim request is raised in the QIKPE Care App & Submitted successfully, a confirmation screen of the TP ID created will be reflected. 

On successful submission, the customer will receive a reference number named TP ID XXXX which is will used for further communication.

Once the documents are received and verified, customers will receive a message of approval/rejection with customer details.

•  IF YOUR CLAIM IS APPROVED, WHAT IS NEXT?

If your claim for theft is approved by QIKPE, the customer can visit the nearest QIKPE store to purchase a new device.

• 50% OF THE COST

The customer can purchase anything concerning 50% of the invoice's basic value.

 

FAQ'S THEFT PROTECTION [TP]

Theft Protection [TP] is an exclusive offer to QIKPE customers, wherein QIKPE assures customers to buy a new phone by paying just 50% of the invoice value if their phone is stolen.

Terms & Conditions

A digital mobile phone/tablet (excluding charger, battery on a stand-alone basis, and all other accessories), as evidenced by relevant proof of purchase, provided that it has legal IMEI (International Mobile Equipment Identity) Identification/Serial Number and it is fitted and used with a SIM Card(being a card or medium carrying the Owners identity, use of which in conjunction with the Equipment and enables calls to be charged to the Owner's account) issued to the Owner/Owner's spouse/ Owners dependent children from the time the Owner legally purchased the phone for valid consideration and at the same time, opted to be covered under the scheme of THEFT PROTECTION

Specific Condition

In the event of any THEFT that might give rise to a claim under the SWIFT THEFT PROTECTION PLAN, you shall:

Notify Qikpe Financial Services Private Limited. as soon as possible [24 hours] 

Provide all information and documentary evidence concerning the claim as Qikpe Financial Services Private Limited. may reasonably require, box & accessories are mandatory:

Main Exclusion under THEFT PROTECTION PLAN:

Wilful act or wilful neglect or gross negligence of the customer

Theft, when kept in a two-wheeler

Depreciation Rates:

The liability of the Company shall in no case exceed 50% of the cost of the phone

The Claim settlement in case of Total loss will be done by QIKPE Mobile Gift Voucher/Credit Note Maximum of claim allowed under the program up to the limit of 50% of the cost of the phone during the 365 days from the date of invoice

 

ASSURED BUYBACK

What is Assured Buyback?

If a customer wishes to exchange his/her mobile phone purchased from QIKPE Gadgets, he/she can visit the QIKPE store along with the following items:

• mobile phone.
• box and packing.
• accessories,
• invoice copy
• identification and address proof

The customer with all the above items intact can exchange their phone at QIKPE store under the following conditions

Assured Buy Back [ABB] is an exclusive offer to QIKPE customers, wherein QIKPE assures customers of buyback for all brand model's current press 6730 Days

There is no cooling period for a claim, The Customer can avail of the benefit based on the below slabs & conditions

	AB - Rate
	Year	Quarter	Rates
	Year - 1	Q - 1	80%
		Q - 2	70%
		Q - 3	60%
		Q - 4	50%
	Year - 2	Q - 1	40%
		Q - 2	40%
		Q - 3	30%
		Q - 4	30%
Q refers to Quarter which has 3month, E.g. - Q-1 = Jan, Feb & Mar
Q - 1 will be calculated based on your date of primary invoice billed.

 

The Checklist/Conditions for a buyback will be as follows:

• The physical condition of the handset

• Invoice copy

• ID proof

• Accessories

• Box and packing

• The handset must be in working, neat, and saleable condition

 

• What is Assured Buy Back [AB]?

Assured Buy Back [AB] is an exclusive offer to QIKPE customers, wherein QIKPE assures customers of buyback at an agreed rate

• What are the conditions for AB?

• The customer shall return the handsets within the coverage period
• Handset shall not be damaged in any aspect. Even a single scratch shall not be accepted. Dent, bend of any kind shall not be accepted
• Boxes with IMEI details and accessories are mandatory.
• Customer shall produce voice copy which should clearly mention assured buyback purchase
• Customer, shall produce the option to substantiate customer name and mobile number

• What if the customer does not have a user manual/packing material?

In case, the customer is unable to provide users-manual/packing materials, He shall be entitled to 50% value from 0 to 180 days

• On what value % are calculated?

%Values are calculated on the current price [CP). Customers can ask stores to provide quotations for CP

• Is there any registration requirement to activate this policy?

Registration of customer and IMEI in QIKPE Care App is mandatory along with assured buyback item on Invoice

• Can customers purchase AB after the invoice?

No, AB can be purchased only against the invoice. In case of certain special approval during the campaign period, then with such written email approval, such cases can be taken separately Presently, no such approval is given

• In the case of DOA handsets, how does this policy transfer to new handsets?

Policy transfer is not required however customer shall furnish both the original invoice and the DOA replacement invoice to avail of the benefit of this policy. The customer shall ensure all details of both invoices are the same. That is the same customer’s name, the same models with color.

• What are brands covered under this policy?

All smartphones under all brands

• In case the handset is purchased under a cashback offer, then on what value is % calculated?

In the case of cashback cases, this is calculated excluding the cashback amount.

• On what basis is the AB Claim Amount calculated?

AB is claimed on the Handset basic Value 

Example:
If the customer has purchased a handset for Rs. 11,800/- (Handset basic value of Rs. 10,000 + GST of Rs. 1,800) and the claim is made within 90 days from the date of invoice, then the customer is eligible to receive 80% of the original handset's basic value.

If the customer purchases a new handset worth Rs. 17,700/- (Handset basic value of Rs. 15,000 + GST of Rs. 2,700), then the claim settlement amount would be Rs. 8,000/- (i.e., 80% of Rs. 10,000). Therefore, the balance amount payable by the customer for the new handset would be Rs. 9,700/- (Rs. 17,700 - Rs. 8,000).

• What can customers buy out of assured buyback value?

Customers can buy mobile, Accessories, or anything else available at QIKPE provided everything is billed in the same invoice

• What is the timeline for the customer to utilize the claim value?

The customer has to utilize claim on the same day, in case of non-availability of models, then VAS backend shall ensure the handset is given to the customer within 1 working day, and the alternative model that is arranged

• Can a customer avail of both assured buyback and price protection?

Yes, customers can avail of both price protection first & then be assured buyback

• Can a customer avail of both assured buyback and damage protection?

No customer cannot avail of both assured buyback and damage protection because the handsets are replaced under AB claim damaged protection claim, such handsets cannot have any

• What are the offers applicable on assured buy-back handsets? 

No offers will be applicable on assured buy-back handset

• If the handset is operated by a non-authorized service center, is the offer applicable? 

No offer will be applicable if the handset is operated by a non-authorized service center.

• Can a customer club two AB claim for his 2nd Purchase?

Yes, he can club two AB claims for 2nd Purchase, however, both AB claims should be on the same date

• Can a Customer claim AB in any of the QIKPE Stores?

Yes, He can claim in any of QIKPE Stores

• Can the claim amount be refunded in cash?

No cash can be refunded in any of the cases

 

Assure no claim bonus:

Effective 1^st Jan – 23, Assure No claim bonus validity will be extended from the 13^th month to the 24^th month, no claim bonus can be claimed on the new smartphone in this period.

 

Pre-Booking Terms & Conditions: